Refund policy

Refund & Return Policy

We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

30-Day Return Requests

You have 30 days from the date of delivery to contact us regarding an eligible return.

To request a return, please contact us first at info@thebloomandbear.com and include your order number and the reason for your request.

Please do not ship any item back without prior authorization and return instructions from us.

Depending on the circumstances, we may ask for photos or videos to help us review your request. In some cases, you may not be required to return the item.

Refunds

If your return is approved and a refund is applicable, the refund will be issued to your original payment method for the eligible item(s).

Please note that it may take additional time for your bank or payment provider to process and post the refund to your account.

Where appropriate and with your agreement, we may offer store credit or a replacement as an alternative to a refund. Once your refund is approved, please allow up to 10 days for the refund to be processed and received. Your bank or payment provider may require additional processing time.

Damaged or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us at info@thebloomandbear.com within 7 days of delivery and include your order number and clear photos or videos of the issue.

Once reviewed and approved, we will provide an appropriate resolution, which may include a replacement, refund to the original payment method, or store credit where agreed.

Non-Returnable Items

Gift cards cannot be returned or refunded.

For hygiene and safety reasons, certain opened, used, or personalized baby products may not be eligible for return unless they are defective, damaged, or incorrect. Please contact us if you have questions about the eligibility of a specific item.

Contact Us

If you have any questions about a return or refund, please contact us at:

info@thebloomandbear.com